Mary Steadman is an expert in ultimate guest service and networking having worked in the luxury hospitality and tourism industry for over 20 years. During this time, she has served as a senior manager, guest lecturer, trainer, business owner and board member. She is currently Co-Founder & Director of Partners at LURA Lifestyle Management.
Her hospitality career started at Fairmont Hotels and Resorts and then moved to a Small Luxury Hotel. During this time, she also held the positions of Secretary and Vice Director of Les Clefs d’Or Ontario. In 2008, Mary was responsible for the successful launch of the American Express Canadian Centurion Concierge service which she led for three years before relocating to the UK as Head of Concierge Services for American Express UK. Prior to creating LURA Lifestyle, she was Head of Services for Westfield Europe Limited and Director of International Concierge at Insignia Lifestyle Boutique. Mary holds a BA in Sociology from York University in Toronto, Canada.