Susana has enjoyed over 25 years of experience in the hospitality industry. During the last 20 years she has had the honour to lead and develop amazing teams based on an excellence service culture. Susane created entire hotel teams responding to the needs and expectations of high demanding guests, based on strong service excellence cultures. Her background in quality, leading improvement teams, serving leaders to elevate their results, and a strong passion for leadership and development, have enabled her to enjoy working with enthusiastic high-performance teams toward common goals. In her vision “inspiring people, creating value”, Susana served as a consultant to strengthen service company cultures providing assessment, mentoring, coaching, and training to other leaders, for them to serve better their teams, customers, and stakeholders during the past 4 years.
Since December, she has taken the role of GM of both Pulitzer Hotel and Regina Hotel in Barcelona to upgrade their product and service and help them accelerate their expansion plan.
Linkedin: here.