The programme provides the foundations of quality to excel in the service sector. Employers have a vital role in perpetuating a strong culture, starting with recruiting and selecting applicants who will share the organization’s beliefs and thrive in that culture, developing orientation, training and performance management programs that outline and reinforce the organization’s core values and ensuring that appropriate rewards and recognition go to employees who truly embody the values.
Travellers elevate their expectations on living transformative experiences, and our future generation of leaders strive for more meaningful workplaces.
The challenge is two-folded: Returning back to basics to deliver excellence through products and services and aiming to create a service culture based on excellence to have a competitive advantage amongst our internal and external clients.
The programme follows a dynamic methodology. A mixture of short lectures, exercises, and team activities will be followed throughout the sessions.
The course follows a dynamic methodology. A mixture of short lectures, exercises, role playing and team activities.
Susana has enjoyed over 25 years of experience in the hospitality industry. During the last 20 years she has had the honour to lead and develop amazing teams based on an excellence service culture. Susane created entire hotel teams responding to the needs and expectations of high demanding guests, based on strong service excellence cultures. Her background in quality, leading improvement teams, serving leaders to elevate their results, and a strong passion for leadership and development, have enabled her to enjoy working with enthusiastic high-performance teams toward common goals. In her vision “inspiring people, creating value”, Susana serves as a consultant to strengthen service company cultures providing assessment, mentoring, coaching, and training to other leaders, for them to serve better their teams, customers, and stakeholders.
Linkedin: here.
*VAT is excluded.
For companies that are members of SRIPT, participation in the program is free of charge – upon registration use code »SRIPT« in the notes. If you cancel less than 7 days before that start of the programme, you will be charged a fee of 200€ for organizational costs.
No refunds can be made for cancellations received less than 3 days before the start of the program. In a case of no-show, there will be no refund of programme fee.
After filing out the registration form you will receive the confirmation on your e-mail address.
An invoice will be delivered to the address provided in the registration before the workshop starts.
