Quality and Leadership in the Hospitality Industry

Ever wonder how to create a unique service culture that will serve as a competitive advantage and structure the business under excellent standards of quality management?

The programme provides the foundations of quality to excel in the service sector. Employers have a vital role in perpetuating a strong culture, starting with recruiting and selecting applicants who will share the organization’s beliefs and thrive in that culture, developing orientation, training and performance management programs that outline and reinforce the organization’s core values and ensuring that appropriate rewards and recognition go to employees who truly embody the values.


Travellers elevate their expectations on living transformative experiences, and our future generation of leaders strive for more meaningful workplaces.

The challenge is two-folded: Returning back to basics to deliver excellence through products and services and aiming to create a service culture based on excellence to have a competitive advantage amongst our internal and external clients.


The programme follows a dynamic methodology. A mixture of short lectures, exercises, and team activities will be followed throughout the sessions.


  • Develop the culture of a company.
  • Identify their external and internal clients.
  • Learn the power of excellent leadership.
  • Develop and establish standards.
  • Work in process teams to face challenges.
  • Develop client loyalty and recovery programs.

Participant profile

  • C level hotel executives
  • Hotel owners

Course Structure and Teaching Methods 

The course follows a dynamic methodology. A mixture of short lectures, exercises, role playing and team activities.

Expected outcomes / At the end of the programme participants will be able to…  

  • Create their own service culture.
  • Have a new perspective on service excellence.
  • Have a wider awareness over their true leadership and accountability.

Delivery & Format

  • Duration: 2 days
  • Delivery language: English
  • A modern, relaxed and creative learning environment
  • Personal approach and full commitment to your needs
  • Limited class size


  • The date has not yet been set.


  • Rikli Balance Hotel, Bled.
  • For participants of the programme we are offering special discount when booking a room with Hotel Park
    In order to book a room please send inquiry to info@hotelibled.com with a code 31717.
    Capacity is limited.


Susana Marín Coe-Archer


Early bird

  • Price for programme (2-day) is 500€ .

Individual price

  • Price for programme (2-day) is 650€. 

*VAT is excluded.

For companies that are members of SRIPT, participation in the program is free of charge – upon registration use code »SRIPT« in the notes. If you cancel less than 7 days before that start of the programme, you will be charged a fee of 200€ for organizational costs.  

No refunds can be made for cancellations received less than 3 days before the start of the program. In a case of no-show, there will be no refund of programme fee.

After filing out the registration form you will receive the confirmation on your e-mail address.

An invoice will be delivered to the address provided in the registration before the workshop starts.

*Seminar has ended. If you would like to be informed about new date, please fill out the form below and we will contact you.

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