Quality and Leadership in the Hospitality Industry

Quality culture as the foundation for service excellence.

About the programme

Delivery and Organisation

Date: 2 and 3 March 2023

Location: Hotel Park – Bled

Delivery language: English

Ever wonder how to create a unique service culture that will serve as a competitive advantage and structure the business under excellent standards of quality management?

The programme provides the foundations of quality to excel in the service sector. Employers have a vital role in perpetuating a strong culture, starting with recruiting and selecting applicants who will share the organization’s beliefs and thrive in that culture, developing orientation, training and performance management programs that outline and reinforce the organization’s core values and ensuring that appropriate rewards and recognition go to employees who truly embody the values.

What?

The course provides the foundations of quality to excel in the service sector. 

  • Develop quality culture as the foundation for service excellence. 
  • Identify external and internal clients and their needs. 
  • The power of excellent leadership.
  • Work in process teams to face challenges.
  • Develop client loyalty and recovery programs through service.

For whom?

  • C-Suite hotel executives and leaders;
  • Entrepreneurs in hospitality and tourism;
  • hotel owners.

How?

The programme follows a dynamic methodology. A mixture of short lectures, exercises, and team activities will be followed throughout the sessions.

Programme

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Expected outcomes

  • Create your own service culture.
  • Gain a new perspective on service excellence.
  • Improve your awareness of true leadership and accountability.

Delivery & Format

  • Duration: 2 days
  • Delivery language: English
  • A modern, relaxed and creative learning environment.
  • Personal approach and full commitment to your needs.
  • Limited class size.

Lecturer

Susana Marín Coe-Archer

Application

Early bird (Until 16 February 2023)

  • Price for the programme (2-day) is 650 € (+ VAT).

Full Individual price (After 16 February 2023)

  • Price for the programme (2-day) is 890 € (+ VAT). 

Location

  • Hotel Park – Bled.
  • For participants of the programme we are offering a special discount when booking a room with Hotel Park. In order to book a room please send inquiry to info@hotelibled.com. Capacity is limited.

In the evening on 2 March participants of the programme have the opportunity to additionally register for the Michelin plate dinner in restaurant Julijana. In 2022, the restaurant received the equivalent “Recommended by Michelin Guide Slovenia 2022” title, which has since replaced The Michelin Plate award. According to the Gault & Millau guide classification, the Julijana Restaurant received 3 toques. The additional cost for the dinner with 4 courses is 65 € + VAT. If you will join us at the dinner please mark this in the application form.

For companies that are members of SRIPT, participation in the program is free of charge (except the dinner) – upon registration use code »SRIPT« in the notes. If you cancel less than 8 days before the start of the programme, you will be charged a full price of the programme.  

No refunds can be made for cancellations received less than 8 days before the start of the program. In a case of no-show, you will be charged a full price of a program.

After filing out the registration form you will receive the confirmation on your email address.

An invoice will be delivered to the address provided in the registration after the workshop starts.

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